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app.surveyz.co.za/dashboard
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Welcome back, Taurique — here's an overview of your surveys
Total Surveys
9
↑ 3 this month
Total Responses
247
↑ 18%
Avg Completion
87%
↑ 3%
Active Surveys
9
All live
SurveyStatusResponsesCompletionLast response
Customer Satisfaction (CSAT)Active4591%Just now
Employee EngagementActive3884%2 min ago
Net Promoter Score (NPS)Active6296%5 min ago
Product FeedbackActive2979%12 min ago
Market ResearchActive3482%18 min ago
Your survey overview at a glance
DashboardCreate Survey
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✦
AI-Powered Templates
Describe your goal — AI generates a complete, tailored survey in seconds
⭐
Customer Satisfaction
CSAT, NPS & CES templates with SA-localised phrasing
👥
Employee Engagement
Pulse surveys, 360° feedback & culture assessments
📊
Market Research
Conjoint analysis, brand perception & concept testing
🛍️
Product Feedback
Feature requests, usability testing & post-launch surveys
🎓
Event & Training
Pre/post event, session ratings & learning outcomes
💬
Custom (AI Prompt)
Describe your survey goal and let AI build it from scratch
AI generates survey from your description
Create Survey
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CUSTOMER SATISFACTION (CSAT) — 6 Questions
Q1
How satisfied are you with our service overall?
⭐ Rating (1–5 stars) · Required
Q2
Which product or service did you use today?
◉ Multiple Choice · Required
Q3
How likely are you to recommend us to a friend or colleague?
↔ Scale (0–10 NPS) · Required
Q4
What did we do well? (Select all that apply)
☑ Checkbox · Optional
✦ AI Question Suggestions
How long have you been a customer? (Dropdown)
What is your primary reason for using our service? (Multiple choice)
Rate the helpfulness of our staff on a scale of 1–10. (Scale)
Any additional comments or suggestions? (Text)
AI suggests relevant questions
Create SurveyLogic Rules
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Branching Logic — Customer Satisfaction Survey
IF
Q3 — NPS Score
is
Less than 7
→
Show
Q5 — "What went wrong?"
IF
Q1 — Satisfaction Rating
equals
5 stars
→
Skip to
Q6 — "Leave a review"
IF
Q2 — Product used
equals
Mobile App
→
Show
Q4 — "App experience"
IF
Q1 — Satisfaction Rating
less than
3
→
End Survey
+ show "We'll be in touch"
Rules are evaluated in order top-to-bottom
Visual if-then logic — no code needed
Customer Satisfaction Survey
Question 3 of 6 · POPIA Compliant
Question 3 of 6
How likely are you to recommend us to a friend or colleague?
0 = Not at all likely  ·  10 = Extremely likely
0
1
2
3
4
5
6
7
9
10
Respondents see a clean, branded experience
Results — Customer Satisfaction
● Live
TT
247
Total Responses
87%
Completion Rate
4.2/5
Avg Satisfaction
Q1 — Overall Satisfaction
5 stars ⭐⭐⭐⭐⭐
48%
4 stars
31%
3 stars
13%
2 stars
5%
1 star
3%
Q2 — Product Used
Web App (40%)
Mobile (22%)
API (15%)
Other (23%)
Charts update live as responses arrive
Results — AI Insights
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✦ Powered by Claude AI
😊
Positive
68%
😐
Neutral
22%
😞
Negative
10%
✦ AI Summary
Overall sentiment is strongly positive. Respondents consistently praise response speed and staff professionalism. The main concern raised is wait times during peak hours, mentioned by 24% of detractors. Promoters (NPS 9–10) represent 54% of respondents — significantly above the South African banking benchmark of 38%.
fast serviceprofessional staffeasy to usewait timesmobile appreliable
💡 AI Recommendation
Prioritise reducing peak-hour queue times — addressing this single pain point could shift NPS from 54 to an estimated 61–65. Consider deploying a self-service kiosk or callback option for routine queries.
Claude AI analyses open-text responses automatically
Results — Export
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Export your data in any format
📊
CSV Spreadsheet
Open in Excel, Google Sheets or any BI tool. All responses + metadata included.
{ }
JSON
Machine-readable format for developers. Ideal for API integrations and data pipelines.
🗂️
XML
Structured export for legacy systems, enterprise reporting tools and compliance archives.
📄
PDF Report
Branded summary report with charts and key stats — ready to share with stakeholders.
Export to CSV, JSON, XML or PDF in one click
Distribute Survey
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Distribute your survey
🔗
Public Link
Share a unique URL with anyone. Works on any device — no login required for respondents.
surveyz.co.za/s/csat-2024
📧
Email Distribution
Send directly to a contact list. Track open and completion rates per recipient.
📱
SMS Distribution
Reach respondents via SMS using ClickSend. Ideal for field surveys with low internet access.
🔒
Private + Token Access
Restrict access with a password or unique per-respondent token links for confidential surveys.
QR code auto-generated —
download and print for in-store,
event or kiosk use.
Multiple distribution channels built in
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