By accessing or using Surveyz ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users including individuals, organisations, and companies.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
To access the full functionality of the Platform, you must create an account. You agree to:
You must be at least 18 years of age to create an account. Accounts created by minors require parental or guardian consent.
New accounts may be eligible for a 14-day free trial. No credit card is required during the trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
Paid subscriptions are billed in South African Rand (ZAR) on a monthly or annual basis. All prices are inclusive of applicable VAT where required by law. Payments are processed via PayFast.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial months except where required by applicable South African consumer protection law.
We reserve the right to modify pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these provisions without prior notice.
The Surveyz platform, including its design, code, branding, and features, is owned by Surveyz and protected by applicable intellectual property laws. You retain full ownership of the survey content, questions, and response data you create.
By using the Service, you grant Surveyz a limited, non-exclusive licence to store, process, and display your content solely as necessary to provide the Service. We will never sell or share your survey content with third parties.
You own your survey data and response data. We act as a data processor on your behalf. Our collection and use of personal information is governed by our Privacy Policy and POPIA Compliance Notice.
Upon account termination, you may export your data. We will retain your data for 30 days after termination before permanent deletion, unless a longer retention period is required by law.
The Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, Surveyz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
Our total aggregate liability for any claims arising from your use of the Service shall not exceed the amounts you paid to us in the 12 months preceding the claim.
Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately.
We may update these Terms from time to time. We will notify registered users of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date of changes constitutes acceptance.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
If you have questions about these Terms, please contact us at hello@surveyz.co.za or use our contact form.